We will make every effort to make your order of fresh citrus right, but in the event a refund is in order, please read the following policy terms below:
Our policy lasts 30 days! Due to the fact that we are dealing with perishable goods, If 30 days have gone by since your purchase, unfortunately we will NOT be able to offer you a refund or exchange.
Due to the product being fresh produce we can not accept returns! If you need a refund please call us first at 559-784-9000 (M-F 9am-5pm Pacific Time), and please… do not return the fruit in ours or any other box!
To complete your refund, we may request photos of the items that you were not satisfied with in order to determine what the problem may have been with your order. We can not be held responsible for fruit that was improperly stored in conditions that are either too hot or too cold or in an unsafe location where damage can occur from boxes being crushed, dropped or otherwise mishandled.
There are certain situations where only partial refunds are granted:
We know that in most cases, there will be only a percentage of the fruit that may have gone bad during transit. Therefore, we will most likely either ask if you would like us to reship the portion of the fruit that may have gone bad during transit or refund you the same portion of missing or damaged fruit.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please call us at 559-784-9000 (M-F 9am-5pm Pacific Time) or email us at: [email protected]
If you ordered an item as a gift and inserted the wrong address, we’re sorry but we are not responsible for wrong addresses or addresses missing suite, space or apartment numbers and consequently no refund will be offered.
If you have any questions regarding this or any other of our policies, please call us at 559-784-9000 (M-F 9am-5pm Pacific Time). Once again thank you so much for helping support our small family farm. Cheers!
When ordering California Citrus from Pearson Ranch, we will always try to reasonably do everything we can to make your order right! We guarantee every piece of fruit, therefore if there is a problem, please either call or e mail us and we’ll take care of it!