PEARSON RANCH, LLC 1018 W. Teapot Dome Ave. Suite #A Porterville, CA 93257
At Pearson Ranch, it is our pledge to you to provide not only the best oranges in the world, but the best customer service as well. Please call us at 888-667-2643 or email us at mail@pearsonranch.com if you have any questions or comments.
Shipping:
For the complete list of our shipping practices and policies please click here.
Special Orders/Shipping:
If you have special delivery or ordering needs, please call us. We will be more than happy to try to accommodate your shipping needs.
Security/Privacy:
Protecting your order information is always a priority at Pearson Ranch. As part of Yahoo's store, we take advantage of the latest encryption technology to protect your online order information using Secure Sockets Layer (SSL technology.) An Internet standard, SSL encrypts your order information so that only Pearson Ranch can read your order.
Pearson Ranch uses customer information solely to serve its own customers. We do not sell online customer information to any outside company or third party.
Refund Policy
We will make every effort to make your order of fresh citrus right, but in the event a refund is in order, please read the following policy items below:
Due to the product being fresh produce we can not accept returns! If you need a refund please call us first, and do not return the fruit in ours or any other box!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To complete your refund, we may request photos of the items that you were not satisfied with in order to determine what the problem may have been with your order. We can not be held responsible for fruit that was improperly stored in conditions that are either too hot or too cold or in an unsafe location where damage can occur from boxes being crushed, dropped or otherwise mishandled.
There are certain situations where only partial refunds are granted:
We know that in most cases, there will be only a percentage of the fruit that may have gone bad during transit. Therefore, we will most likely either ask if you would like us to reship the portion of the fruit that may have gone bad during transit or refund you the same portion of missing or damaged fruit.
Late or missing refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at mail@pearsonranch.com.
Gifts: If you ordered an item as a gift and inserted the wrong address, we're sorry but we are not responsible for wrong addresses or addresses missing suite, space or apartment numbers and consequently no refund will be offered.
If you have any questions regarding this or any other of our policies, please call us at 559-784-9000 (M-F 9am-5pm Pacific Time). Once again thank you so much for helping support our small family farm. Cheers!
*Our Satisfaction Guarantee: Our goal is always to grow, pack, and ship the very best California Navel Oranges, California Valencia Oranges, and Specialty Citrus you can find anywhere on the planet! Everything we sell comes with a 100% customer satisfaction guarantee. That means we will make every reasonable effort to make you happy with your order, or your money back, guaranteed. Wholesale discounts are available on most items, and we welcome restaurant and food service orders too! Some restrictions may apply. Call for details.
Proudly Serving You Online Since 1998!
*A few words about shipping* Pearson Ranch can ship fresh citrus ANYWHERE in the U.S., including Texas, Louisiana, and Arizona!
**Also please note... occasionally extreme weather conditions (cold or hot), holidays and/or weekends, require us to determine the best possible day to ship your fresh fruit order. If we have to change the shipping date of your order, we will notify you via e-mail or by phone as soon as possible. This is the best way to help ensure the fruit you receive (or send) will be the freshest possible!
CUSTOMER SERVICE HOURS:
Monday-Friday 9:00AM-5:00PM Pacific/California Time
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The grapefruit were sweet and delicious eaten andaqueezed for juice. They looked fine, better than I expected for the "Choice" variety.
Best of all was the customer service. I was called to clarify my order, and the representative worked with me to find options for other citrus fruit that would be available for my desired delivery date. Excellent experience!
Hi Mary, thank you for your 5 star review of the Shasta Gold Mandarins! We are so glad you are enjoying them. Thank you for your order and your feedback.
