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Customer Service
PEARSON RANCH, LLC
PO Box 1900
Porterville, CA 93257
1-888-O-Orange (1-888-667-2643)
mail@pearsonranch.com
At Pearson Ranch, it is our pledge to you to provide not only the best oranges in the world, but the best service as well. Please call us at 888-667-2643 or email us at mail@pearsonranch.com if you have any questions or comments.
Guarantee
Your satisfaction is guaranteed when ordering products from Pearson Ranch. Your money will be refunded or your order replaced, if you are not satisfied. In the case of our fresh fruit, we are not responsible for an order received in an untimely manner. We ask that you make sure someone is available to receive the package during the specified delivery time to insure "right off the tree" freshness. If there is damage to the shipment, please first immediately contact the courier that delivered your package, and then Pearson Ranch.
Shipping
We strive to find and maintain the most inexpensive shipping rates available for your orders, without sacrificing reliability or promptness. We offer UPS ground for any destination in the United States. Your shipping charge is automatically calculated at checkout, based on your ZIP code. You must call us for shipping arrangements if your order exceeds 100 pounds or if you prefer using another service. At times we will substitute Fed-Ex or the U.S. Mail to obtain a better rate or quicker delivery. All services are tracked and can be monitored through their online tracking services. When we ship your order, we will send you your tracking number via e-mail.
Orders are processed by the next business day after your order. Fresh fruit orders are only sent on Mondays, Tuesdays, and Wednesdays, depending on your receiving location. This is to insure you receive your order before the weekend. For example, if your location is in New York, we may have to wait up to 5 days to ship your order. You will receive an estimated delivery day in your order confirmation e-mail, or we can call you to notify you at your request.
Special Orders/Shipping
If you have special delivery or ordering needs, please call us. We will be more than happy to assist you. We do use UPS, California Overnight, Fed-Ex and the United States Postal Service.
Security/Privacy
Protecting your order information is always a priority at Pearson Ranch. As part of Yahoo's store, we take advantage of the latest encryption technology to protect your online order information using Secure Sockets Layer (SSL technology.) An Internet standard, SSL encrypts your order information so that only Pearson Ranch can read your order.
Pearson Ranch uses customer information solely to serve its own customers. We do not sell online customer information to any outside company or third party.
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